Asking the right questions in a SaaS solution transition

  • Podcast

    06 May 2024

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In this episode, Libby Conole, a Senior Associate in MinterEllisonRuddWatts’ Technology team, talks to Rosie Park a Senior Solicitor in the same team, about the challenges in transitioning to a new SaaS solution and how asking the right legal questions initially can make that process smoother for the customer.

Following on from their earlier Tech Suite podcast on SaaS contracting from a customer perspective, Libby and Rosie explore a range of issues that should be considered by any organisation during the implementation phase of a new SaaS solution and offer some strategies to minimise the risks involved in this process.

[01:56] Libby discusses the importance of context in any SaaS solution transition and outlines the types of documents that are typically used in documenting this early stage of the process.

[04:41] Rosie poses the question to Libby: what can go wrong at this initial stage of the SaaS contracting process? Libby points out it is usually either one of two issues: it either takes too long, or costs too much.

[05:06] Libby then suggests some potential strategies that can be used to protect the project timeline and minimise the risk of any cost overrun occurring.

[08:14] Rosie and Libby then consider what happens when the implementation is complete. They discuss when the licence fee should be paid and what a customer can do to control and limit any customer dependencies or assumptions which may affect completion deliverables.

Information in this episode is accurate as at the date of recording, 24 April 2024.

Please contact Libby Conole or our Technology team if you need legal advice and guidance on any of the topics discussed in the episode.

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